This section outlines the General Terms and Conditions of Sale for the products available on the website www.shieldonstore.com, owned by Epicur s.r.l., based at Via Principe Amedeo, 30/C, 10123, Turin, Italy. These terms may be updated or modified at any time. Any changes will be communicated directly on www.shieldonstore.com and will be valid from the moment of publication, applying to all sales made from that point onward. Customers are required to print and retain these terms for their records.
These conditions apply to all orders for the purchase of products, whether placed through the website www.shieldonstore.com or by phone at +39 011 8136236. All purchase operations are governed by the provisions of Legislative Decree No. 185/99 and Legislative Decree No. 206/05 to ensure a high level of consumer protection. Information regarding the conclusion of the sales contract refers to Article 12 of Legislative Decree No. 70/03, while personal data protection complies with the relevant regulations (Legislative Decree No. 196/03).
THE CONTRACT
An “online sales contract” refers to a distance contract, a legal transaction involving movable goods and/or services concluded between a supplier, Epicur s.r.l., and a customer within a distance selling system organized by the supplier, using the remote communication technology known as “Internet”.
All contracts are concluded directly through the customer’s access to the website www.shieldonstore.com, where, by following the indicated procedures, the customer completes the purchase contract for the product.
- “Products” refers to all hair care products, accessories, and equipment available for viewing and consultation in the “Products” section of the website.
- “Customer” refers to any individual purchasing goods and services for purposes not directly related to any professional activity they may carry out.
- “Order” refers to any proposal for the purchase of one or more products, submitted by the customer via the internet or by phone.
The formulation of the order and the conclusion of the contract will be carried out according to the procedures described below.
- “Business day” refers to any day of the week, excluding Saturdays, Sundays, and Italian public holidays.
Once the order is completed, the customer can review the order summary on the final webpage before submission. Additionally, they will receive a confirmation email at the address provided during registration, which will be sent once the purchase procedure is complete. This email will contain all the order details, with the option to print or save the documentation.
TECHNICAL INFORMATION ABOUT THE PRODUCTS
All technical information about the products available on www.shieldonstore.com is derived from the information provided by each individual manufacturer, in accordance with Article 6 of the Consumer Code. The product information will be updated and modified based on communications from the manufacturers themselves.
PRODUCT PRICES
All prices listed on www.shieldonstore.com are inclusive of VAT and can be viewed in the summary section of the “Cart”. Prices may be modified at any time without prior notice. However, for orders currently being processed or already accepted, the sales conditions in effect at the time the order is placed will apply.
SHIPPING COSTS
Shipping costs are not included in the product price and amount to €7.00 for deliveries within Italy. For shipments outside Italy, costs will depend on the destination. Additional promotions or discounts will be clearly communicated on the website. In any case, shipping costs will be automatically calculated and displayed before the order is finalized and confirmed.
REGISTRATION
To proceed with a purchase, customers must complete the registration form. The required details (name, surname, address, email, phone number, Tax Code, and VAT number, if applicable) are essential for processing the order and shipping the purchased products. Registration is completely free and is only required for the first purchase. Once the registration process is complete, www.shieldonstore.com will send a confirmation email to the provided email address.
Customers are required to provide correct, truthful, and complete information. Upon registration, the customer will receive a password to access their personal area, where they can view their order history, credit notes, registered addresses, and personal information.
PRODUCT ORDER
Once registered, customers can make their purchase by following the on-screen instructions. By submitting the order, the customer acknowledges that they have read all the information provided during the purchase process and fully accept the General Terms and Conditions, the Right of Withdrawal, and the Privacy Policy. Customers can track the status of their order through the “Orders” section of their account.
Orders are considered valid only if made in writing (via email), through the online procedure on the website, or by phone. For orders placed via the website, the customer will receive a confirmation email at the address provided during registration. The customer will also be informed about the order status via email.
CUSTOMER OBLIGATIONS
Before submitting a purchase order, the customer must carefully read these General Terms and Conditions of Sale. Submitting a purchase order implies full knowledge and acceptance of these terms. The customer is also required, once the online purchase procedure is complete, to print and retain these General Terms and Conditions, which were reviewed and accepted during the contract conclusion phase.
PAYMENT METHODS
Customers can pay for their purchases using one of the following payment methods:
- Credit cards
- Prepaid cards (postal or bank)
- Bank transfer
- Advance postal transfer
CREDIT CARD
Credit card payments are processed through secured circuits. The information entered (card number, expiry date, cardholder name, etc.) will be automatically transmitted via an encrypted protocol to PayPal or Banca Sella. Neither www.shieldonstore.com nor third parties will have access to this information. Additionally, this information will never be reused except to process refunds for returns, as provided for in the Right of Withdrawal.
ADVANCE BANK/POSTAL TRANSFER
For payments made via advance bank or postal transfer, the order processing will begin once the full order amount has been credited to www.shieldonstore.com’s account. The average processing time is 2-5 business days. The transfer reference must include the date, order number, and the customer’s full name. Bank details will be provided when the payment method is selected and will also be sent via email.
ORDER CONFIRMATION
As required by Article 53 of the Consumer Code, the customer will receive an order confirmation email after submitting their purchase.
CONFORMITY GUARANTEE AND DEFECTIVE PRODUCTS
Upon delivery, the customer must verify the integrity of the packages and the accuracy of the quantity and quality of the products listed in the accompanying document (DDT – Delivery Note). If there are any discrepancies, the customer must note them on the delivery note and communicate them via email to www.shieldonstore.com. The goods must be inspected within 7 days of receipt; any reports submitted after this period will not be accepted. The customer assumes full responsibility for their statements.
In the event of a lack of conformity in the purchased products, the customer must immediately notify www.shieldonstore.com via email. The sale of products is subject to the legal guarantees provided under Articles 129, 130, and 132 of the Consumer Code. The customer is entitled to have the product’s conformity restored free of charge through repair or replacement, or to a price reduction or contract termination. The customer forfeits these rights if they do not report the lack of conformity to www.shieldonstore.com within 2 months of discovering the defect.
PRODUCT AVAILABILITY
www.shieldonstore.com is committed to ensuring customer satisfaction. The IT systems used for order processing are designed to ensure speed and efficiency. However, the availability displayed on the website may, in some cases, not correspond to the actual stock in the warehouse, as inventory updates occur every 24 hours.
If the requested product is not currently available, the customer will be informed and may choose to receive the product at a later date or request a refund for the amount already paid. In cases where non-delivery or delayed delivery is due to a supplier’s default or causes beyond www.shieldonstore.com’s control, www.shieldonstore.com will not be held responsible.